Visão analyzes text by breaking down the customer's response and filtering it into different segments.

This system helps your team analyze qualitative data and makes it easier for customer service reps to locate past interactions with a customer that may become relevant at a later time. Users then search for keywords, customer names, or topics to find specific text samples or similar pieces of feedback. Once a text is uploaded to the software, it's given a unique page and categorized into a cluster of related documents. ConnectedTextĬonnectedText is an interesting text analyzer software that acts as an internal wiki for customer feedback. This way you can quickly upload and segment your text data without having to review each one individually. These subtopics are groups of similar phrases or pieces of text that relate to the overarching category. QDA Miner Lite processes your qualitative data and lays it out into categories constructed into a “tree structure.” This tree structure consists of a core topic that's broken down into smaller subtopics. There you can create categories for your data and group together popular words and phrases appearing in your responses. It uses a text analyzer to review customer interviews and compounds the information into one central location. FreeQDAįreeQDA is a basic qualitative data analysis software that's commonly downloaded by businesses looking for an inexpensive and simple tool. It also includes historical filter options that let you compare past data to current customer information to see how your customer service has changed over time. It can analyze survey responses to see how satisfied your customers are with things like customer service, wait time, and product quality. Square Feedback is a free survey and customer feedback collection tool that also provides qualitative data reporting.

Thematic analysis software nvivo